Embark Help Center
Questions, answered.
Find quick answers about our sauce, ingredients, orders, restaurant, catering, wholesale program, and customer accounts.
Sauce & Ingredients What makes Embark Original BBQ Sauce different? +
It delivers bold restaurant-developed barbecue flavor without high fructose corn syrup or artificial preservatives. It is also gluten free.
Sauce & Ingredients Does the sauce contain soy? +
Yes. Embark Original BBQ Sauce contains soy. Always review the label received for the most current ingredient and allergen information.
Sauce & Ingredients Is the sauce gluten free? +
Yes. Embark Original BBQ Sauce is gluten free.
Sauce & Ingredients Does the sauce contain preservatives or high fructose corn syrup? +
Embark Original BBQ Sauce is made without high fructose corn syrup and artificial preservatives.
Sauce & Ingredients How should I store the sauce? +
Store the product according to the label directions and refrigerate after opening as directed.
Shipping & Orders Do you ship nationwide? +
Yes. Embark currently ships throughout the United States.
Shipping & Orders How quickly will my order ship? +
Orders typically ship within 2–4 business days after payment is received. Processing may take longer during holidays, promotions, product launches, severe weather, or high order volume.
Shipping & Orders Can you guarantee a delivery date? +
No. Estimated delivery dates are provided by the shipping carrier and cannot be guaranteed by Embark.
Shipping & Orders What should I do if tracking says delivered but I cannot find my order? +
First contact the carrier and check with neighbors or your building manager. Then contact Embark and we will help you investigate.
Returns & Claims Can I return food products? +
Due to the nature of food products, sales are generally final. Opened, partially consumed, and perishable products cannot be returned.
Returns & Claims What if my order arrives damaged, defective, or incorrect? +
Contact Embark within 48 hours of delivery. Include your order number and photographs of the item, shipping box, and shipping label.
Returns & Claims What resolutions are available for an approved claim? +
Approved claims may receive replacement product, store credit, or a refund at Embark’s discretion.
Restaurant Where can I find restaurant hours and ordering information? +
Visit the Restaurant page for current hours, location details, and the online ordering link.
Restaurant Can the restaurant accommodate food allergies? +
Allergen needs should be discussed with the restaurant before ordering. Customers should always review available ingredient and allergen information.
Catering Do you offer catering? +
Yes. Embark offers catering for corporate events, private celebrations, schools, universities, and other gatherings.
Catering How do I request a catering quote? +
Visit the Catering page and submit the event inquiry form with your date, guest count, service style, and event details.
Catering Do dietary accommodations require advance notice? +
Yes. Certain accommodations may require advance notice, and allergen information should be discussed before placing the order.
Wholesale Who can apply for a wholesale account? +
Embark reviews qualified restaurants, country clubs, hotels, universities, caterers, retailers, and other professional foodservice accounts.
Wholesale Which sauces are available for wholesale? +
Embark Original BBQ Sauce is currently offered for wholesale in retail bottle and foodservice gallon formats.
Wholesale When will I receive wholesale pricing? +
Confidential pricing is provided after the business has been reviewed and approved.
Wholesale How do approved partners access the portal? +
Approved partners sign in using the business email connected to their account. After authentication, they return to the Wholesale page and see the partner ordering portal.
Accounts Why do I see Shopify Orders and Profile after signing in? +
Shopify hosts the standard customer account area separately. Use the Partner Portal Login link or return to the Wholesale page to access the Embark wholesale portal.
Accounts What tag is required for wholesale portal access? +
The Shopify customer account must be approved and tagged wholesale-approved.
Try a different search term or contact the Embark team.
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