Returns & Refunds

Due to the nature of food products, all sales are generally final. We cannot accept returns on opened food products, partially consumed products, or perishable items.

If an order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery.

Approved claims may receive replacement product, store credit, or a refund at the sole discretion of Embark Smoked Meats.

If Embark Smoked Meats cancels an order after payment has been processed, a full refund will be issued.

Gift cards are non-refundable, cannot be redeemed for cash unless required by law, and are not replaceable if lost or stolen.

Wholesale accounts may be subject to separate agreements. Where a separate wholesale agreement exists, that agreement controls returns, claims, credits, freight, and payment terms.